Home : Project :

E-Government for All

In this six-month project we identified 12 initiatives-- 6 in the US and 6 in the UK-- that have successfully encouraged previous non-users to use the internet and take a step towards using e-government services.

Across both countries we found common effective strategies:

View a web conference discussing preliminary findings and materials (PC required).

In both the United States and the United Kingdom, some hard-to-reach groups are excluded from online government services and transactions (e-government) through lack of access. This publication identifies technical and social barriers currently limiting access to e-government as well as suggested solutions. By presenting six case studies, Boeltzig and Pilling provide ten recommendations to increase access to and use of the Internet among the hard-to-reach. Our report (pdf file),published by the IBM Center for the Business of Government, can be accessed here.

Project Director: Heike Boeltzig-Brown

Project publications

ICI: promoting inclusion for people with disabilities