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Further reading

1. Read the IBM grant proposal (MS Word).

2. 2006: Social Inclusion and ICT (MS Word doc)

This seminar investigated why there is a need to overcome the barriers to e-access. Why is it important that all groups in society have the opportunity to use the internet and other forms of ICT?

3. Rowntree report: Pilling, D., Barrett, P., and Floyd, M. (2004). Disabled people and the internet: Experiences, barriers, and opportunities. York: Joseph Rowntree Foundation.

This study explored the impact of the internet on people with disabilities, including the potential benefits, the difficulties they might face in access, and any drawbacks. Information was obtained from a sample of enquirers to the free disability information hotline run by AbilityNet. Focus groups were also held with groups of people with different disabilities. This is the only UK study that has looked at the views of people with disabilities on their experiences with the internet.

Findings indicate the great benefits that many people with disabilities can gain from using the internet, enabling them to independently carry out activities that were difficult or impossible before. Factors preventing or limiting use included cost of computers and internet access; information about obtaining the most appropriate assistive devices and the cost of these; difficulty obtaining appropriate training; and website accessibility. The study was carried outby Doria Pilling, Paul Barrett, and Mike Floyd of the Rehabilitation Resource Centre at City University in 2002/3, and funded by the Joseph Rowntree Foundation.

4. 2005: e-Access for All?

Will electronic communications ever be fully inclusive? This document complements and partly updates our 2003 report, published by the Joseph Rowntree Foundation. Read the 2005 Rowntree update (pdf file).

5. 2006: e-Access for All-- Advance or Retreat?

The preparatory summary for the 2006 e-Access for All seminar. Download the 2006 e-Access paper (MS Word)

6. ICI's Family SupportNet helped people from diverse backgrounds find disability information online.

7. Related project: Feasibility Study of Additional Relay Telephone Service

This study investigated the feasibility of additional relay telephone services for groups of people who have difficulty with or cannot use ordinary voice telephones and whose needs are not fully served by the existing text relay service (RNID Typetalk). This study was commissioned by Ofcom, the UK communications regulator, and carried out by a team of City University London researchers led by Doria Pilling. In particular, it examined the possibility of having a widely available video relay service for people who prefer to use sign language. Researchers obtained information on how much they would use such a service, what they would use it for, and what they would be willing to pay for it from: a) users of the existing small video relay services in the UK; b) sign language users who had not used a video relay service. Information was obtained via self-completion questionnaires and sign language interviews. The project also interviewed sign language interpreters regarding their willingness to interpret for such a service. Additional information was obtained from the US and Sweden, where video relay services already exist. Download the relay report (pdf file).

ICI: promoting inclusion for people with disabilities