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Heike Boeltzig-Brown

Senior Research Associate & Program Developer

B.A., Sociology and Japanese; University of Stirling (UK)
M.Sc., Applied Social Research, University of Stirling (UK)
PhD, Public Policy, University of Massachusetts Boston

Dr. Heike Boeltzig-Brown is a senior research associate and program developer at the Institute for Community Inclusion in the School for Global Inclusion and Social Development at UMass Boston, working remotely from Tokyo, Japan.

Her key research interests are disability, employment, and information and communication technology. At the ICI, Heike directs research activities under the Vocational Rehabilitation Research and Training Center, funded by the U.S. Department of Education. Her activities have included a systematic review and synthesis of research on the public vocational rehabilitation (VR) program spanning 1970 to 2008, national surveys of state VR agencies, and case study research on effective state VR agency practices.

Heike has collaborated on projects with City University London in the UK, and with Griffith University and Bond University in Australia. In 2008–2009, Heike and her colleagues from City University London won a grant from the IBM Center for the Business of Government. The grant funded a systematic review of research on effective strategies to serve people with disabilities and health issues through the public employment service system in the US and the UK. Heike has also researched strategies to encourage traditionally underserved groups of people to access online government services in the US and the UK.

Before joining the ICI, Heike conducted cross-national research on disability and employment at the University of Stirling in Scotland. She was the lead researcher on German disability and employment policy in a 13-country comparative research study funded by the European Commission.

Since May 2012, Heike has been working for the ICI remotely from Tokyo, Japan. In Tokyo, she collaborates with researchers from the National Institute of Vocational Rehabilitation (NIVR) and others on research on public VR service delivery in the US and Japan. NIVR is part of the Japan Organization for Employment of the Elderly, Persons with Disabilities and Job Seekers under the Japanese Ministry of Health, Labour and Welfare.

As a program developer, Heike co-authored the proposal for the new School for Global Inclusion and Social Development, which was established at UMass Boston in 2012. She designed the curriculum for a master’s and a doctoral program at the new school. Heike oversees and directs a three-year program (2015 – 2018) funded by the Nippon Foundation of Japan that trains disability and career services personnel from Japanese universities on how to better support students with disabilities. Heike also directs the Duskin Disability Leadership Program (www.duskinboston.org). Established in 2014, the program funds Japanese individuals with disabilities, ages 18 – 35 to participate in a five-month, intensive disability leadership and advocacy training. The program is sponsored by the Duskin Ainowa Foundation of Japan and implemented by the ICI.

ICI publications by Heike Boeltzig-Brown

Collaboration between State Intellectual and Developmental Disabilities Agencies and State Vocational Rehabilitation Agencies: Results of a National Survey

Do state intellectual and developmental disabilities (IDD) agencies collaborate with their vocational rehabilitation (VR) counterparts? If so, in what ways and how formalized are these collaborative efforts? This Research to Practice Brief provides answers to those and other questions. (4/2011)

Press Release: New Report from ICI on Routes to Employment in US and UK - Strategies to Improve Integrated Service Delivery

In the United States and the United Kingdom there are large numbers of working age people with disabilities who are not working and claiming benefits: 10.6 million in the US and 2.64 million in the UK. This report has identified strategies that Public Employment Services activities in both the US and the UK have used in delivering services in a way that meets the more complex employment support needs of people with disabilities within systems designed for the “universal” job seeker as well as investigating how effective these strategies are in reaching that goal. (6/2009)

Advancing Parent-Professional Leadership: Effective Strategies for Building the Capacity of Parent Advisory Councils in Special Education

The Individuals with Disabilities Education Act, last amended in 2004 (IDEA 2004), encourages parents and educators to work collaboratively, emphasizing that as a team they are uniquely suited to make decisions that help improve the educational experiences and outcomes of children with disabilities. The Advancing Parent-Professional Leadership in Education (APPLE) Project was funded to develop the leadership skills of parents individually and within their communities. The project took place in Massachusetts, where school districts are required to have a special education parent advisory council (SEPAC). (4/2009)

Effective Career Development Strategies for Young Artists with Disabilities

One potential arena of employment for young people with disabilities is the arts. This brief reports on effective strategies that 47 young artists with disabilities used to gain access to arts-related experiences in order to further their educational and career pathways. Across program years 2002–2005, these young artists, all aged 16 to 25, were finalists in the VSA arts/ Volkswagen of America, Inc. Program, an arts competition that was intended to showcase their talents and accomplishments. As part of the overall evaluation, we were able to identify career development strategies based on a review of finalists’ program applications. This brief is mainly targeted at visual artists, although the strategies may also apply to other groups of artists. (6/2008)

Press Release: Institute for Community Inclusion Bridges Digital Divide

In both the United States and the United Kingdom, some hard-to-reach groups are excluded from online government services and transactions (e-government) through lack of access. This publication identifies technical and social barriers currently limiting access to e-government as well as suggested solutions. By presenting six case studies, Boeltzig and Pilling provide ten recommendations to increase access to and use of the Internet among the hard-to-reach. (7/2007)

Select outside publications by Heike Boeltzig-Brown

Fleming, A.R., Boeltzig-Brown, H., & Foley, S.M. (Accepted for publication, 2015). Utilizing the Delphi Method for Selecting Effective Rehabilitation Practices for Case Study Research: Methods Challenges and Solutions, and Implications for Future Research. Rehabilitation Research, Policy, and Education.

Fleming, A.R., Boeltzig-Brown, H., Foley, S.M., Halliday, J., & Burns, R. (2014). Outreach, Service Access, and Caseflow Management Strategies to Ensure Focus on Individuals with the Most Significant Disabilities: The Experience of Seven State Vocational Rehabilitation Agencies Under Order of Selection. Journal of Rehabilitation Administration, 38(1): 3–18.

Boeltzig-Brown, H., Kiernan, W.E., & Foley, S.M. (2013). Amerika to nihon ni okeru shōgaisha no koyō to shokugyō rihabiritēshon ni mirareru kyōtsū no dōkō to kadai - Nichibei kan ni okeru manabiai to jōhō kyōyū no kanōsei ni tsuite (English title: Common Trends and Issues in Employment and Vocational Rehabilitation of People with Disabilities in the United States and Japan – Opportunities for Cross-National Learning and Exchange). Japanese Journal of Rehabilitation, No. 156, 34 – 39.

Boeltzig-Brown, H., Sashida, C., Nagase, O., Kiernan, W.E., & Foley, S.M. (2013). The Vocational Rehabilitation Service System in Japan. Journal of Vocational Rehabilitation, 38, 169 -183.

Sulewski, S.J., Boeltzig, H., & Hasnain, R. (2011). Art and Disability: Intersecting Identities Among Young Artists with Disabilities. Disability Studies Quarterly. 32(1). Available online at: http://dsq-sds.org/article/view/3034/3065

Boeltzig, H. (2011). State Vocational Rehabilitation Counselors’ Perceptions of Internet Use in VR, Types of Internet Applications Used, and Types of Rehabilitation Activities Conducted Online. Journal of Rehabilitation, 77(4), 23-30.

Boeltzig, H. (2011). State Vocational Rehabilitation Counselors’ Perceptions of Internet-Based Service Delivery and Agency-Provided Access, Training, and Supports. Journal of Rehabilitation Administration, 35(1), 3-16.

Timmons, J.C., Pilling, D., Boeltzig, H., & Johnson, R. (2010). Public Employment Services in the U.S. and Great Britain: Employer Engagement Strategies That Generate Work for Individuals with Disabilities. Journal of Workforce Development, 6(1).

Boeltzig, H., Pilling, D., Timmons, J.C., & Johnson, R. (2010). Disability Specialist Staff in U.S. One Stop Career Centers and British Jobcentre Plus Offices: Roles, Responsibilities, and Evidence of Their Effectiveness. Journal of Disability Policy Studies, 21(2), 101-115.

Timmons, J.C., Boeltzig, H., Hall, A.C., Hamner, D., & Fesko, S. (2009). Collaborative Relationships between Vocational Rehabilitation and other One-Stop Partners: Policy Considerations for Supporting Partnerships. Journal of Disability Policy Studies, 20(2), 67-87.

Boeltzig, H., Sulewski, S.J., & Hasnain, R. (2009). Career Development among Young Disabled Artists. Disability & Society, 24(6), 753-769.

Boeltzig, H., Timmons, J.C., & Butterworth, J. (2009). Gender Differences in Individual Employment Outcomes of Persons with Developmental Disabilities. Journal of Vocational Rehabilitation, 31, 1-11.

Boeltzig, H., Timmons, J.C., & Butterworth, J. (2008). Entering Work: Employment Outcomes of People with Developmental Disabilities. International Journal of Rehabilitation Research, 31(3), 217-223.

Boeltzig, H., Timmons, J.C., & Marrone, J. (2008). Maximizing Potential: Innovative Collaborative Strategies between One-Stops and Mental Health Systems of Care. WORK: A Journal of Prevention, Assessment, & Rehabilitation, 31(2), 181-193.

Butterworth, J. & Boeltzig, H. (2008). Supporting Employment and Personal Choices: A Response to Weikle. Intellectual and Developmental Disabilities, 46(1), 61-63.

Hamner, D., Hall, A.C., Fesko, S., Timmons, T.C., & Boeltzig, H. (2008). Agents of Change in the Disability Field: Bridge-Builders who Make a Difference. Journal of Organizational Change Management, 21(2), 161-174.

Metzel, D.S., Boeltzig, H., Sulewski, S., Butterworth, J., & Gilmore, D.S. (2007). Achieving Community Membership through Community Rehabilitation Provider Services: Are we there yet? Intellectual and Developmental Disabilities, 45(3), 149-160.

Timmons, J.C., Boeltzig, H., Fesko, S., Cohen, A., & Hamner, D. (2007). Broadening Opportunities for Job Seekers with Disabilities: Strategies to Effectively Provide Assistive Technology in the One-Stop Centers. WORK: A Journal of Prevention, Assessment, & Rehabilitation, 28(1), 85-93.

Hall, A. C., Timmons, J.C., Boeltzig, H., Hamner, D., Fesko, S. (2006). Maximizing Competence through Professional Development: Increasing Disability Knowledge among One-Stop Career Center Staff. WORK: A Journal of Prevention, Assessment, and Rehabilitation, 26(4), 355-367.

Timmons, J.C., Boeltzig, H., Cohen, A., Hamner, D., & Fesko, S. (2006). One-Stops and Employers: Building Jobs for People with Disabilities. Journal of Rehabilitation Administration, 30(1), 17-32.

Boeltzig, H., Timmons, J.C., Cohen, A., Fesko, S.F, & Hamner, D. (2005). Working Together: The Role of Community-Based Disability Organizations within the One-Stop Delivery System. Journal of Rehabilitation Administration, 29(1), 3-18.

BOOK CHAPTERS
Pilling, D. & Boeltzig, H. (2008). Moving Toward E-Government – Effective Strategies for Increasing Access and Use of the Internet among Non-Internet Users in the U.S. and the U.K. In: Vishakha Munshi (Eds). E-Government in Developed Nations: An Insight. Icfai University Press, India. ISBN: 978-81-314-1960-1.

REPORTS AND OTHER PUBLICATIONS
Boeltzig, H., Pilling, D., Timmons, J.C., & Johnson, R. (2009). U.S. and U.K. Routes to Employment: Strategies to Improve Integrated Service Delivery to People with Disabilities. Washington, DC: The IBM Center for the Business of Government. Available online at: http://www.businessofgovernment.org/report/us-and-uk-routes-employment-strategies-improve-integrated-service-delivery-people-disabilitie

Boeltzig, H., Hasnain, R., & Sulewski, S.J. (2007). VSA arts/Volkswagen Program Evaluation Report. Evaluation Report for VSA arts. Washington, DC.

Boeltzig, H. & Pilling, D. (2007). Bridging the Digital Divide for Hard-To-Reach Groups. Washington, DC: The IBM Center for the Business of Government. Available online at: http://www.businessofgovernment.org/report/bridging-digital-divide-hard-reach-groups

Boeltzig, H. & Clasen, J. (2002). Comparative Analysis of the Policy Implications of Alternative Legal Definitions of Disability on Policies for People with Disabilities – National Report Germany. Report submitted as part of the project “Definitions of Disability in Europe: A Comparative Analysis” to the European Commission’s Directorate-General for Employment and Social Affairs.

BRIEF PRODUCTS AND CASE STUDY PUBLICATIONS
Pilling, D., Boeltzig, H., Timmons, J.C., & Johnson, R. (2010). A Comparative Review of Public Employment Services for Disabled People in the United States and the United Kingdom: Lessons and Issues. Rehab Review Newsletter, January 2010 Issue. Available online at: http://www.rehabwindow.net/RecentNewsletters.aspx

Boeltzig, H., Timmons, J.C., & Butterworth, J. (2008). Findings on Gender Differences in Employment of Individuals Receiving Rehabilitation Services. IMPACT Newsletter, 21 (1), Summer/Fall 2008, p.33. Minneapolis: MN: Institute on Community Integration, University of Minnesota. Available online at: http://ici.umn.edu/products/impact/211/25.html

Butterworth, J., Metzel, D.S., Boeltzig, H., Gilmore, D.S., & Sulewski, S. (2005). Employment Outcomes: Room for Change. TASH Connections, 31(5/6), 4-6.

CONFERENCE PROCEEDINGS
Boeltzig-Brown, H., Sashida, C., & Haruna, Y. (2012). A Comparison Between Public Vocational Rehabilitation Systems in the United States and Japan and Recommendations for Future International Research (Japanese title: Shokugyō rihabiritēshon sisutemu no beinichi hikaku to kongo no kokusai kenkyū no kadai). Paper published in the conference proceedings of the (Japan) National Institute of Vocational Rehabilitation annual research conference, Tokyo, Japan.

Sashida, C. & Boeltzig-Brown, H. (2012). The Present Situation and the Perspective of Trials and Measures to Extend Job Opportunities in Office Settings for Blind and Visually Impaired People in Germany - Focusing on the Results of the EVASA Project and Its Follow-Up Programme (Japanese title: Doitsu ni okeru sikaku shgaisha no jumukei shokushu no shokuiki kakudai ni muketa torikumi no genjō to kadai - "EVASA" purojekuto no seika to sonogo no torikumi wo chshin to shite). Paper published in the conference proceedings of the (Japan) National Institute of Vocational Rehabilitation annual research conference, Tokyo, Japan.

Kiernan, W.E., Foley, S.M., & Boeltzig-Brown, H. (2012). The Institute for Community Inclusion -- a Nationally and Internationally Recognized Leader in Disability Research and Program Evaluation, Training and Consultation, Service and Information Dissemination (Japanese Title: ICI (chiiki inkurūjon kenkyū jo) -shogai kenkyū、puroguramu hyōka、torēningu to konsarutēshon、soshite sābisu to jōhō fukyū ni oite beikoku to sekai wo rīdo suru). Poster published in the conference proceedings of the (Japan) National Institute of Vocational Rehabilitation annual research conference, Tokyo, Japan.

Pilling, D. & Boeltzig, H. (2007). Moving Toward E-Government – Effective Strategies for Increasing Access and Use of the Internet among Non-Internet Users in the U.S. and the U.K. Paper published in the conference proceedings of the 8th Annual International Conference on Digital Government Research, Philadelphia, PA.

NEWSPAPER AND NEWS MAGAZINE ARTICLES
Pilling, D. & Boeltzig, H. (2007). Catching New Users of the Net. ABILITY Magazine. Issue 65, Spring 2007, 21-22.

ICI: promoting inclusion for people with disabilities