ICI publications by Cecilia Gandolfo

Networking: A Consumer Guide to an Effective Job Search

Based on an ICI training workshop, this brief teaches job seekers with disabilities how to become more proactive in their job search. (1/1999)

Redes de Contactos: Una Herramienta Eficaz Para Quienes Buscan Empleo

Buscar trabajo es difícil. En promedio se necesita hacer entre 10 y 20 llamadas para conseguir una entrevista y entre 7 y 10 entrevistas para conseguir un empleo. La formación y utilización de redes de contactos ayuda enormemente a acelerar este proceso. (1/1999)

Getting the Most from the Public Vocational Rehabilitation System

Every state has a vocational rehabilitation agency that is designed to help individuals with disabilities meet their employment goals. Vocational rehabilitation agencies assist individuals with disabilities to prepare for, get, keep, or regain employment. This publication answers questions frequently asked by individuals with disabilities. For consumers. (12/2004)

Demystifying Job Development: Field-Based Approaches to Job Development for People with Disabilities

Developing new job opportunities remains one of the most difficult tasks for employment professionals. This book provides the core strategies to successfully place people with disabilities in quality community jobs, highlighting social inclusion and natural supports, and focusing on what each person wants to do and can do now, rather than on what they need to change to become "job ready." (1/2000)

Teaching Networking Skills: Paving a Way to Jobs and Careers (Teaching manual)

This curriculum is for trainers working with individuals with limited work experience; its goal is to help those job seekers to become engaged in career and job exploration through Networking. It is designed for professionals working with school-to-work transition-age youth, however it has broad applicability to others with limited work experience. This curriculum give students opportunities to practice and put into use networking skills such as: identifying their own network, approaching people, talking about their skills and interests, learning about what employers look for, exploring careers and job options, and exhibiting good business etiquette. Activities vary to accommodate diverse learning styles, and trainers can select lessons that fit the needs of their groups. (8/2008)

Taking the Mystery Out of Customer Service

With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire. (10/2004)

Community Rehabilitation Programs and Organizational Change: A Mentor Guide to Increase Customized Employment Outcomes

This manual is the result of T-TAP’s work with 15 community rehabilitation providers and 10 leadership organizations that served as mentors. It addresses the role of mentors in supporting organizational change and development, lessons learned from participating community rehabilitation providers about the change process, and provides tools and information to support the process of restructuring and developing capacity to expand integrated employment. The manual should be helpful both to organizations committed to improving employment outcomes and to organizations that are serving as formal or informal mentors to support a change process.

ICI: promoting inclusion for people with disabilities