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Publications related to One-Stop Centers/workforce

Case Studies of Local Boards and One-Stop Centers: Underutilization of One-Stops by People with Significant Disabilities

Case Studies 13

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. Existing data indicates that people with disabilities underutilize One-Stops. The disproportionately high rate of unemployment among people with disabilities makes this a critical issue. However, many One-Stops have created successful strategies to improve access.

Taking the Mystery Out of Customer Service

Institute Brief 18

With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.

Case Studies of Local Boards and One-Stop Centers: Strategies for Maximizing Staff Competence When Supporting Job Seekers with Disabilities

Case Studies 12

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. One-Stops that effectively serve job seekers with disabilities spend energy and resources on staff development and training, although even with these efforts there continue to be concerns about One-Stop staff members' understanding of disability issues and employment.

Creative Involvement of Community-Based Disability Organizations

Case Studies 11

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. WIA facilitates partnerships to improve service delivery. Although the state Vocational Rehabilitation agency is the only mandated disability partner, community-based organizations can also work with One-Stops.

Case Studies of Local Boards and One-Stop Centers: Levels of Involvement of State VR Agencies with Other One-Stop Partners

Case Studies 10

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. Although WIA's requirements for VR participation are clear, the parameters are flexible. Defining the role of VR has had its challenges, but there are numerous examples of VR agencies working creatively to establish effective partnerships.

ICI: promoting inclusion for people with disabilities