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Publications related to Policymakers

Conversion to Integrated Employment: Case Studies of Organizational Change, Volume 1

Monograph 21

Case studies of organizations that closed a sheltered workshop or segregated program and replaced it with integrated employment or other community-based activities for individuals with disabilities. These monographs analyze the change process to help other agencies pursue a similar goal.

A Description of the Workforce Investment Act from a Disability Policy Perspective

This paper describes the major sections in title I of the Workforce Investment Act and the implementing regulations and guidance issued by the Department of Labor to highlight key references of particular relevance to persons with disabilities.

VR Outcomes for People with Spinal Cord Injury

Data Note 4, 2006

An estimated 250,000 people live with a spinal cord injury (SCI). In 2004, 2382 individuals with SCI achieved successful rehabilitation with the support of state vocational rehabilitation agencies. This Data Note examines their outcomes. Data set: RSA (VR).

Taking the Mystery Out of Customer Service

Institute Brief 18

With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.

State Agency Systems Collaboration at the Local Level: Gluing the Puzzle Together, The Staff Perspective

Research to Practice 34

Some states acknowledge the benefits of interagency collaboration but have trouble putting it into action. ICI researchers worked with local offices to help them improve the One-Stop Career Center network for people with disabilities. This brief gives an "in the trenches" view of tools that worked.

ICI: promoting inclusion for people with disabilities