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Press Release: New UMass Boston Center Focuses on Employment for People with Intellectual Disabilities

A new research and training center based at the University of Massachusetts Boston will develop and test support models and analyze policies that help people with intellectual and developmental disabilities find quality employment.

Pushing the Integrated Employment Agenda: Case Study Research in New Hampshire

Case Studies 14

Employment for people with severe disabilities was legitimized in P.L. 99457. However, some states have made more progress than others in helping individuals with disabilities achieve successful employment outcomes. New Hampshire was identified as a "high-performing" state based on criteria aimed at assessing overall commitment to community inclusion. This case study examines the reasons behind the state's success.

Four Strategies to Find a Good Job: Advice from Job Seekers with Disabilities

Tools for Inclusion 18

An ICI study with job seekers revealed four strategies that can make it easier to find a job.

Self-Determination: A Fundamental Ingredient of Employment Support

Tools for Inclusion 22

Persons with disabilities should direct their own job searches, from determining their interests and goals to researching employment opportunities to starting a new job. Doing so increases their sense of empowerment and can contribute to their employment success. Employment professionals have a facilitating role to play in the process. Job seeker self-determination practices should drive employment services' coordination, funding, and implementation.

Case Studies of Local Boards and One-Stop Centers: Underutilization of One-Stops by People with Significant Disabilities

Case Studies 13

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. Existing data indicates that people with disabilities underutilize One-Stops. The disproportionately high rate of unemployment among people with disabilities makes this a critical issue. However, many One-Stops have created successful strategies to improve access.

Taking the Mystery Out of Customer Service

Institute Brief 18

With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.

Case Studies of Local Boards and One-Stop Centers: Strategies for Maximizing Staff Competence When Supporting Job Seekers with Disabilities

Case Studies 12

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. One-Stops that effectively serve job seekers with disabilities spend energy and resources on staff development and training, although even with these efforts there continue to be concerns about One-Stop staff members' understanding of disability issues and employment.

Creative Involvement of Community-Based Disability Organizations

Case Studies 11

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. WIA facilitates partnerships to improve service delivery. Although the state Vocational Rehabilitation agency is the only mandated disability partner, community-based organizations can also work with One-Stops.

Case Studies of Local Boards and One-Stop Centers: Levels of Involvement of State VR Agencies with Other One-Stop Partners

Case Studies 10

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. Although WIA's requirements for VR participation are clear, the parameters are flexible. Defining the role of VR has had its challenges, but there are numerous examples of VR agencies working creatively to establish effective partnerships.

Case Studies of Local Boards and One-Stop Centers: Tackling Fiscal Issues

Case Studies 9

This series of products offers practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. In addition to service delivery, WIA encourages One-Stop partners to share in the operating costs of the One-Stop. While the potential benefits are clear, the practicalities can be complex. This brief shares some of the strategies that One-Stop partners have used to address this challenge.

State Agency Systems Collaboration at the Local Level: Gluing the Puzzle Together, The Staff Perspective

Research to Practice 34

Some states acknowledge the benefits of interagency collaboration but have trouble putting it into action. ICI researchers worked with local offices to help them improve the One-Stop Career Center network for people with disabilities. This brief gives an "in the trenches" view of tools that worked.

Local Vocational Rehabilitation Interagency Agreements for Employment: Partners, Collaborative Activities, and Impact

Research to Practice

Federal legislation and state policies increasingly mandate or encourage interagency agreements and collaboration. This study examined the content and impact of interagency agreements between the local office of VR and the following local state agencies for FY1999: Mental Retardation/Developmental Disabilities, Mental Health, local schools, and Temporary Assistance to Needy Families.

Case Studies on the Implementation of the Workforce Investment Act: Focus on Accessibility

Case Studies 6

The many changes mandated by WIA create opportunities and challenges. These lessons from the field offer practical solutions for state and local entities and are intended to stimulate discussion, creativity, and thoughtful planning among members of the workforce and disability communities.

Case Studies on the Implementation of the Workforce Investment Act: Focus on Leadership

Case Studies 7

The many changes mandated by WIA create opportunities and challenges. These lessons from the field offer practical solutions for state and local entities and are intended to stimulate discussion, creativity, and thoughtful planning among members of the workforce and disability communities.

Case Studies on the Implementation of the Workforce Investment Act: Focus on Merging Cultures

Case Studies 8

The many changes mandated by WIA create opportunities and challenges. These lessons from the field offer practical solutions for state and local entities and are intended to stimulate discussion, creativity, and thoughtful planning among members of the workforce and disability communities.

Medicaid Involvement in Employment-Related Programs- Findings from the National Survey of State Systems and Employment for People with Disabilities

Research to Practice 33

This brief analyzes data from ICI's National Survey of State Systems and Employment for People with Disabilities regarding the priority Medicaid agencies place on employment and their involvement in recent policy initiatives.

Case Studies on the Implementation of the Workforce Investment Act: Focus on Involving People with Disabilities

Case Studies 5

The many changes mandated by WIA create opportunities and challenges. These lessons from the field offer practical solutions for state and local entities and are intended to stimulate discussion, creativity, and thoughtful planning among members of the workforce and disability communities.

High-Performing States in Integrated Employment

Research to Practice 32

Despite recent improvements, community employment outcomes vary widely across states. This report highlights successful practices of states that were identified as "high performers" in integrated employment for people served by state MR/DD agencies.

Case Studies on the Implementation of the Workforce Investment Act: Focus on Co-location

Case Studies 4

The many changes mandated by WIA create opportunities and challenges. These lessons from the field offer practical solutions for state and local entities and are intended to stimulate discussion, creativity, and thoughtful planning among members of the workforce and disability communities.

Making It Easier to Go to Work: What the Changes at Social Security Mean to You

Tools for Inclusion 17

Recent changes to Social Security reduce the financial consequences of working for people who receive benefits. This publication explains the changes and how they impact people with disabilities who want to work.

From Paper to Action: State-Level Interagency Agreements for Supported Employment of People with Disabilities

Monograph 32

The second of three studies conducted that investigated the extent and role of interagency agreements between state agencies that fund and provide supported employment supports and services for people with significant disabilities.

Collaboration Between Medicaid and Other State Agencies- Findings from the National Survey of State Systems and Employment for People with Disabilities

Research to Practice 31

Many state Medicaid agencies are playing a greater role in multi-agency efforts to promote employment for people with disabilities. This brief uses data from the National Survey of State Systems and Employment for People with Disabilities to explore the varieties of collaboration Medicaid agencies are using and the agencies they are collaborating with.

Achieving Quality Services: A Checklist for Evaluating Your Agency

Institute Brief 15

This checklist can help staff and directors at One-Stop Career Centers and state and private agencies evaluate the quality and responsiveness of their services to job seekers with disabilities. Areas covered include access to resources, agency culture, coordination, and consumer-directedness.

Case Studies on the Implementation of the Workforce Investment Act: Spotlight on Maine

Case Studies 3

The implementation of WIA requires major organizational change for employment and training agencies. These publications highlight findings from case studies in three states and identify how states have begun to collaborate and the subsequent impact on people with disabilities.

Evaluating Your Agency and Its Services: A Checklist for Job Seekers with Disabilities

Tools for Inclusion 16

It is important to evaluate employment services and decide if you are getting the results that you are looking for. You should have high expectations! If you are currently using an agency for help with employment, this checklist can help you make sure you are getting what you need.

Selecting a Payment System Under the Ticket to Work

The Ticket to Work program gives VR agencies several payment options. An agency's choice of payment systems is an important one, with significant financial implications. This white paper analyzed the experiences of New England states to develop guidelines for VR agencies.

Case Studies on the Implementation of the Workforce Investment Act: Spotlight on Kentucky

Case Studies 1

The implementation of WIA requires major organizational change for employment and training agencies. These publications highlight findings from case studies in three states and identify how states have begun to collaborate and the subsequent impact on people with disabilities.

Case Studies on the Implementation of the Workforce Investment Act: Spotlight on Minnesota

Case Studies 2

The implementation of WIA requires major organizational change for employment and training agencies. These publications highlight findings from case studies in three states and identify how states have begun to collaborate and the subsequent impact on people with disabilities.

Final Regulations Implementing the Ticket to Work and Self-Sufficiency Program (The Ticket to Work Program)

Policy Brief 8

This brief describes the provisions of the final regulation regarding the responsibilities of Vocational Rehabilitation in the statewide workforce investment system and the relationship between VR and the Ticket to Work.

Developing Interagency Agreements: Four Questions to Consider

Institute Brief 14

Recent legislation emphasizes collaboration between state agencies. A good interagency agreement is one tool that can assist collaboration and promote systems change. Researchers offer four important considerations for an effective agreement and a worksheet for agency personnel.

Access for All: A Resource Manual for Meeting the Needs of One-Stop Customers with Disabilities

Resource Guide 6

This comprehensive manual is designed to enhance the ability of One-Stop Career Centers to meet the needs of people with disabilities, and provides practical information on a variety of topics, including etiquette; job development and accommodations; working with the disability service system; legal guidelines; and extensive resources.

Effective Customer Service Delivery in Employment Support: Finding a Common Ground Between Guided and Self-Directed Service Delivery

Research to Practice 26

An ICI study analyzed the experiences of individuals who successfully found jobs through agencies and discovered five characteristics of effective employment services. This brief describes guided and self-directed approaches and provides recommendations for agency staff.

Characteristics of Effective Employment Services: The Consumers' Perspective

Monograph 31

This monograph reports findings from a study investigating the experiences of people with disabilities who used a state agency to find a job. Researchers found five key components to effective service delivery: agency culture, consumer-directedness, access to resources, quality personnel, and coordinated services.

WIA and One-Stop Centers: Opportunities and Issues for the Disability Community

Institute Brief 13

This brief gives a basic overview of the act and examines its impact on the lives of people with disabilities as well as the systems and organizations that assist them.

Self-Determination and Struggle in the Lives of Adolescents

Research to Practice 23

As students of all ability levels move into adulthood, they seek to define themselves and develop goals for the future. This study identifies four categories of students and offering targeted suggestions for support.

Provisions in the Workforce Investment Act Relating to Nondiscrimination on the Basis of Disability and the Development by the Governor of a Written Methods of Administration

Policy Brief 4

An outline of key provisions in the interim final regulations describing the nondiscrimination and equal opportunity responsibilities of the governor, WIA fund recipients, and programs and activities that are part of the One-Stop system.

Improvements to the SSDI and SSI Work Incentives and Expanded Availability of Health Care Services to Workers with Disabilities under the Ticket to Work and Work Incentives Improvement Act of 1999

Policy Brief 2

This brief gives background information on federal income maintenance and health care programs, and describes the major provisions of the Ticket to Work and Work Incentives Improvement Act.

The Ticket to Work and Self-Sufficiency Program and Established Under the Ticket to Work and Work Incentives Improvement Act of 1999

Policy Brief 3

A description of the major provisions in Title I of the Act, which created the Ticket to Work and Self-Sufficiency Program.

One-Stop Centers: A Guide for Job Seekers with Disabilities

Tools for Inclusion 10

General information about the One-Stop system and answers to specific questions individuals with disabilities may have about One-Stop services.

Provisions in the Workforce Investment Act Describing the Interplay Between Workforce Investment Systems and Vocational Rehabilitation Programs

Policy Brief 1

This brief identifies the sections in Title I of the Workforce Investment Act that specifically reference the state VR program, individuals with disabilities, and organizations representing individuals with disabilities.

Quality Employment Services: Will You Know It When You See It?

Institute Brief 11

Guidelines and steps for people with disabilities to evaluate agencies in order to receive services that best meet their individual needs.

A Description of the Workforce Investment Act from a Disability Policy Perspective

This paper describes the major sections in title I of the Workforce Investment Act and the implementing regulations and guidance issued by the Department of Labor to highlight key references of particular relevance to persons with disabilities.

A Preliminary Analysis of the Relationship Between the Workforce Investment Act and the Federal Disability Policy Framework

This paper uses the basic conceptual framework of federal disability policy to identify Department of Labor policies regarding the needs of people with disabilities under the Workforce Investment Act.

A Preliminary Analysis of the Relationship Between the Temporary Assistance for Needy Families Program (TANF) and the Federal Disability Policy Framework

This paper uses the basic conceptual framework of federal disability policy to identify existing federal policies regarding TANF and the needs of persons with disabilities.

Provisions in the Final Regulations Governing the State VR Program Describing the Interplay with WIA and TWWIIA

Policy Brief 7

This brief describes the provisions of the final regulation regarding the responsibilities of Vocational Rehabilitation in the statewide workforce investment system and the relationship between VR and the Ticket to Work.

Time Limits, Exemption, and Disclosure: TANF Caseworkers and Clients with Disabilities

Research to Practice 24

Findings show that welfare caseworkers experience unique challenges when supporting welfare recipients with disabilities, including time limit pressures and conflict over exemptions. The brief includes a resource list for caseworkers.

Emerging Disability Policy Framework: A Guidepost for Analyzing Public Policy

Iowa Law Review

This article provides a framework consistent with the "new paradigm" that can be used to design, implement, and evaluate public policies and programs to ensure meaningful inclusion of people with disabilities.

ICI: promoting inclusion for people with disabilities