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Publications related to Organizational change

Community Rehabilitation Programs and Organizational Change: A Mentor Guide to Increase Customized Employment Outcomes

T-TAP Mentor Guide

This manual is the result of T-TAP’s work with 15 community rehabilitation providers and 10 leadership organizations that served as mentors. It addresses the role of mentors in supporting organizational change and development, lessons learned from participating community rehabilitation providers about the change process, and provides tools and information to support the process of restructuring and developing capacity to expand integrated employment. The manual should be helpful both to organizations committed to improving employment outcomes and to organizations that are serving as formal or informal mentors to support a change process.

State Agency Systems Collaboration at the Local Level: Gluing the Puzzle Together, The Staff Perspective

Research to Practice 34

Some states acknowledge the benefits of interagency collaboration but have trouble putting it into action. ICI researchers worked with local offices to help them improve the One-Stop Career Center network for people with disabilities. This brief gives an "in the trenches" view of tools that worked.

Achieving Quality Services: A Checklist for Evaluating Your Agency

Institute Brief 15

This checklist can help staff and directors at One-Stop Career Centers and state and private agencies evaluate the quality and responsiveness of their services to job seekers with disabilities. Areas covered include access to resources, agency culture, coordination, and consumer-directedness.

Conversion to Integrated Employment: Case Studies of Organizational Change Volume 3

Research Report 30

Case studies of organizations that closed a sheltered workshop or segregated program and replaced it with integrated employment or other community-based activities for individuals with disabilities. These monographs analyze the change process to help other agencies pursue a similar goal.

A Benefit-Cost Analysis Model for Social Service Agencies

Monograph 26

Public policy demands that we look not only at the effectiveness of social service programs, but also at their efficiency-- the extent to which a program's benefits outweigh its costs. This monograph presents a benefit-cost analysis model that considers both monetary and non-monetary factors.

The Successes and Struggles of Closing a Facility-Based Employment Service

Research to Practice 20

A brief overview of findings from the Conversion to Integrated Employment monographs.

Conversion to Integrated Employment: Case Studies of Organizational Change, Volume 1

Monograph 21

Case studies of organizations that closed a sheltered workshop or segregated program and replaced it with integrated employment or other community-based activities for individuals with disabilities. These monographs analyze the change process to help other agencies pursue a similar goal.

Pushing the Integrated Employment Agenda: Case Study Research in Washington State

Case Studies 15

This is the second in a series of publications highlighting findings from case studies in three states that are recognized as high performers in integrated employment. Respondents discuss their success and how they handled challenges.

Taking the Mystery Out of Customer Service

Institute Brief 18

With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.

Characteristics of Effective Employment Services: The Consumers' Perspective

Monograph 31

This monograph reports findings from a study investigating the experiences of people with disabilities who used a state agency to find a job. Researchers found five key components to effective service delivery: agency culture, consumer-directedness, access to resources, quality personnel, and coordinated services.

Columbia MetroWest Human Services: A Study of Persistence, Planning, and Producing Change

A case study of an organization that underwent a major transformation resulting in greatly expanded opportunities for individually focused employment and community support for people with developmental disabilities.

Bridges to Inclusion: Supports for Youth At-Risk with Disabilities

Roses and Thorns from the Grassroots: A Series Highlighting Organizational Change in Massachusetts

This brief reports what ICI learned during a collaborative project with Bridge Over Troubled Waters, a Boston-based agency that serves runaway, homeless, and other at-risk youth. The collaboration included research, staff training, youth training, and case consultation.

Mass Bay Employment Services (a service of Bay Cove Human Services, Inc.): A Story of Leadership, Vision, and Action Resulting in Employment for People with Mental Illness

The story of an organization, working with people with serious mental illness, that made enormous strides in a very short time in moving from a non-employment-oriented day program to one that had employment as its primary goal.

Integrated Employment Outcomes Through Person-to-Person Technical Assistance: New Hampshire

New Hampshire implemented an innovative technical assistance model that promoted organizational change to expand individual employment opportunities. This person-to-person change began at the micro level but "trickled up" through organizations across the state.

Shifting Resources Away from Sheltered Workshops in Vermont

Over six years, regulations in Vermont gradually restricted and eventually prohibited the use of state funds for sheltered workshops or enclaves. Concurrent with the change in funding regulations, the state worked with providers to convert the remaining sheltered workshops in Vermont.

Employment First! Making Integrated Employment the Preferred Outcome in Tennessee

The goal of Employment First was to make employment the first day service option for adults receiving supports funded by DMRS, Medicaid, or the state.

Conversion to Integrated Employment: Case Studies of Organizational Change, Volume 2

Monograph 22

Case studies of organizations that closed a sheltered workshop or segregated program and replaced it with integrated employment or other community-based activities for individuals with disabilities. These monographs analyze the change process to help other agencies pursue a similar goal.

Trends in Supported Employment: The Experiences of 94 Community Rehabilitation Service Providers from 1986 - 1991

Research to Practice 4

A follow-back study (data from 1986 and 1991) examined service patterns of community rehabilitation providers for supported employment, competitive employment, and sheltered workshops.

Working Together to Convert the Last Sheltered Workshop in Vermont to Individualized Supports

Vermont's Division of Disability and Aging Services and Division of Vocational Rehabilitation worked with a local service provider to convert its congregate day services to community employment.

ICI: promoting inclusion for people with disabilities