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Access for All:
A Resource Manual for Meeting the Needs of One-Stop Customers with Disabilities
(325pp., 2001, $30.00, Order#RES6)

This comprehensive manual is designed to assist One-Stop Systems in meeting the needs of individuals with disabilities. The manual contains fourteen sections, which are summarized below. The entire document, as well as individual sections, are available as pdf files*. The documents are also available in Microsoft Word format. Paper copies of the manual, in three-ring binders with tab dividers, can be also be ordered from the ICI for $30.00. For ordering information, please contact the ICI/NCWD Information Line at 888/886-9898, contact@onestops.info.

For more information on One-Stops or WIA, visit the National Center on Workforce and Disability (NCWD) website (www.onestops.info), or contact Sheila Fesko at sheila.fesko@umb.edu, 617/287-4365 (voice), or 617/287-4350 (TTY).

Download the entire manual in a pdf file (350 pages)
Download the entire manual in a Word file (396 pages)

Table of Contents and Introduction (pdf file 9 pages)
Table of Contents and Introduction (MS Word file)

Section 1: Meeting the Needs of People with Disabilities in the One-Stop System (pdf file 55 pages)
Section 1 (MS Word File)
A review of issues to be considered in providing services to people with disabilities within a One-Stop system. Topics include basic guidelines for working with customers with disabilities, confidentiality and disclosure in service delivery, strategies for individuals with disabilities in using the One-Stop System, and the role of public Vocational Rehabilitation.

Section 2:One-Stop Systems - Complying with the Legal Requirements (pdf file 16 pages)
Section 2 (MS Word File)
While there are a variety of practical issues that One-Stop Systems must consider in working with customers with disabilities, there are also legal issues that must be considered as well. This section provides a summary of the legal requirements under the Nondiscrimination and Equal Opportunity Provisions of the Workforce Investment Act and other federal regulations.

Section 3: Ensuring Accessibility at a One-Stop System (pdf file 28 pages)
Section 3 (MS Word File)
To properly serve customers with disabilities, One-Stop facilities and services need to be fully accessible. This section includes two comprehensive checklists to help ensure both physical and service accessibility. It also contains a variety of information on creating electronically accessible work stations and kiosks that meet the needs of people with a variety of disabilities, as well as other ideas on ensuring accessibility.

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Section 4: Disability Overview (pdf file 10 pages)
Section 4 (MS Word File)
This section provides a basic overview of what the term "disability" means, provides specific guidelines concerning language and etiquette, and also a discussion of the "Myths and Facts" about people with disabilities.

Section 5: Disability Fact Sheets (pdf file 30 pages)
Section 5 (MS Word File)
Fact sheets on a wide variety of disabilities are contained in this section, to assist in understanding the implications of various conditions. The fact sheets cover cognitive disabilities, sensory disabilities, physical disabilities, and others. This section also contains three examples of simple screening tools to assist One-Stop staff in identifying individuals with previously undiagnosed disabilities, in order to obtain the necessary supports and assistance so the individuals can fully benefit from the One-Stop system.

Section 6: Job Accommodation Information (pdf file 22 pages)
Section 6 (MS Word File)
Many people with disabilities require some type of accommodation in order to succeed in employment. One-Stop staff may play a significant role in the identification of appropriate job accommodations. This section has a variety of information on job accommodations, including guidelines for counseling customers on accommodation issues, funding of accommodations, and numerous examples of "high-tech" and "low-tech" accommodations.

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Section 7: Job Placement for People with Disabilities (pdf file 48 pages)
Section 7 (MS Word File)
One-Stop Systems play a wide variety of roles in assisting people with disabilities to find employment, from assisting individuals to use One-Stop resources, to more intensive one-on-one assistance. This section provides guidelines, tools and resources for the job placement process. Issues discussed include placement planning, career exploration, disclosure during the job search process, interviewing tips, and the role of staff in the placement process.

Section 8: Americans with Disabilities Act (ADA) & Employment (pdf file 25 pages)
Section 8 (MS Word File)
Under the Americans with Disabilities Act (ADA), people with disabilities have specific rights regarding employment, which cover both the job search process and their role as an employee once they have a job. This section contains information regarding the employment provisions of the ADA, including guidelines for both employers and individuals.

Section 9: Social Security Disability Benefits: The Impact of Employment (pdf file 19 pages)
Section 9 (MS Word File)
A major concern of many people with disabilities who are seeking employment, concerns the impact of working on their social security disability benefits and medical coverage. This section is designed to provide One-Stop staff a basic understanding of benefit issues, and where people with disabilities can get additional assistance with benefit's management.

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Section 10: Transition and Youth Services (pdf file 11 pages)
Section 10 (MS Word File)
One-Stop Systems can play a significant role in assisting young people with disabilities to successfully transition from school to adult life. This section contains information on what exactly "transition" is, and ideas concerning how One-Stops can play a significant role in this process.

Section 11: Disability Services: Structure and Funding (pdf file 14 pages)

Section 11 (MS Word File)
This section provides guidance concerning the wide variety of public and private agencies, funding mechanisms, and service delivery designs serving the needs of people with disabilities. This information should be helpful in connecting local One-Stop Systems with a variety of resources, and in the development of formal and informal relationships with the disability service system. Included is information on the new Ticket to Work Program from the Social Security Administration.

Section 12: Developing Transportation Options for People with Disabilities (pdf file 6 pages)

Section 12 (MS Word File)
Transportation is often identified as one of the most significant barriers to employment for people with disabilities. This section provides a variety of ideas and resources for addressing transportation needs.

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Section 13: Disability Definitions and Acronyms (pdf file 8 pages)
Section 13 (MS Word File)
A review of a variety of terminology related to services and employment for people with disabilities.

Section 14: Disability Related Resources (pdf file29 pages)

Section 14 (MS Word File)
An extensive listing of resources on a wide variety of disability related issues, arranged topically. Includes contact information and web links.

Index (pdf file 9 pages)

A comprehensive index which provides manual page references for various topics. Please note: the index is provided to assist in research on a topic, but is not electronically linked to specific pages or sections. (Note: The index pertains to the pdf file and not the MS Word file)

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