the entire manual in a pdf file (350 pages)
Download the entire manual in a Word file (396 pages)
of Contents and Introduction (pdf file 9 pages)
Table of Contents and Introduction (MS Word file)
1: Meeting the Needs of People with Disabilities in the One-Stop System
(pdf file 55 pages)
1 (MS Word File)
A review of issues to be considered in providing services to people
with disabilities within a One-Stop system. Topics include basic guidelines
for working with customers with disabilities, confidentiality and
disclosure in service delivery, strategies for individuals with disabilities
in using the One-Stop System, and the role of public Vocational Rehabilitation.
Systems - Complying with the Legal Requirements (pdf
file 16 pages)
2 (MS Word File)
While there are a variety of practical issues that One-Stop Systems
must consider in working with customers with disabilities, there are
also legal issues that must be considered as well. This section provides
a summary of the legal requirements under the Nondiscrimination and
Equal Opportunity Provisions of the Workforce Investment Act and other
3: Ensuring Accessibility at a One-Stop System (pdf file 28 pages)
3 (MS Word File)
To properly serve customers with disabilities, One-Stop facilities
and services need to be fully accessible. This section includes two
comprehensive checklists to help ensure both physical and service
accessibility. It also contains a variety of information on creating
electronically accessible work stations and kiosks that meet the needs
of people with a variety of disabilities, as well as other ideas on
4: Disability Overview (pdf file 10 pages)
4 (MS Word File)
This section provides a basic overview of what the term "disability"
means, provides specific guidelines concerning language and etiquette,
and also a discussion of the "Myths and Facts" about people
5: Disability Fact Sheets (pdf file 30 pages)
5 (MS Word File)
Fact sheets on a wide variety of disabilities are contained in this
section, to assist in understanding the implications of various conditions.
The fact sheets cover cognitive disabilities, sensory disabilities,
physical disabilities, and others. This section also contains three
examples of simple screening tools to assist One-Stop staff in identifying
individuals with previously undiagnosed disabilities, in order to
obtain the necessary supports and assistance so the individuals can
fully benefit from the One-Stop system.
6: Job Accommodation Information (pdf file 22 pages)
6 (MS Word File)
Many people with disabilities require some type of accommodation in
order to succeed in employment. One-Stop staff may play a significant
role in the identification of appropriate job accommodations. This
section has a variety of information on job accommodations, including
guidelines for counseling customers on accommodation issues, funding
of accommodations, and numerous examples of "high-tech"
and "low-tech" accommodations.
7: Job Placement for People with Disabilities (pdf file 48 pages)
7 (MS Word File)
One-Stop Systems play a wide variety of roles in assisting people
with disabilities to find employment, from assisting individuals to
use One-Stop resources, to more intensive one-on-one assistance. This
section provides guidelines, tools and resources for the job placement
process. Issues discussed include placement planning, career exploration,
disclosure during the job search process, interviewing tips, and the
role of staff in the placement process.
8: Americans with Disabilities Act (ADA) & Employment (pdf file
8 (MS Word File)
Under the Americans with Disabilities Act (ADA), people with disabilities
have specific rights regarding employment, which cover both the job
search process and their role as an employee once they have a job.
This section contains information regarding the employment provisions
of the ADA, including guidelines for both employers and individuals.
9: Social Security Disability Benefits: The Impact of Employment (pdf
file 19 pages)
9 (MS Word File)
A major concern of many people with disabilities who are seeking employment,
concerns the impact of working on their social security disability
benefits and medical coverage. This section is designed to provide
One-Stop staff a basic understanding of benefit issues, and where
people with disabilities can get additional assistance with benefit's
10: Transition and Youth Services (pdf file 11 pages)
10 (MS Word File)
One-Stop Systems can play a significant role in assisting young people
with disabilities to successfully transition from school to adult
life. This section contains information on what exactly "transition"
is, and ideas concerning how One-Stops can play a significant role
in this process.
Section 11: Disability Services: Structure and Funding (pdf file
11 (MS Word File)
This section provides guidance concerning the wide variety of public
and private agencies, funding mechanisms, and service delivery designs
serving the needs of people with disabilities. This information should
be helpful in connecting local One-Stop Systems with a variety of
resources, and in the development of formal and informal relationships
with the disability service system. Included is information on the
new Ticket to Work Program from the Social Security Administration.
Section 12: Developing Transportation Options for People with Disabilities
(pdf file 6 pages)
12 (MS Word File)
Transportation is often identified as one of the most significant
barriers to employment for people with disabilities. This section
provides a variety of ideas and resources for addressing transportation
Section 13: Disability Definitions and
Acronyms (pdf file 8 pages)
13 (MS Word File)
A review of a variety of terminology related to services and employment
for people with disabilities.
Section 14: Disability Related Resources (pdf
14 (MS Word File)
An extensive listing of resources on a wide variety of disability
related issues, arranged topically. Includes contact information and
Index (pdf file 9 pages)
A comprehensive index which provides manual page references for various
topics. Please note: the index is provided to assist in research on
a topic, but is not electronically linked to specific pages or sections.
(Note: The index pertains to the pdf file and not the MS Word file)