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Outside Publications

Reports

Boeltzig, H., & Pilling, D.S. (2007). Bridging the Digital Divide for Hard-To-Reach Groups. Washington, D.C.: The IBM Center for the Business of Government. Available at: http://www.businessofgovernment.org/main/publications/grant_reports/details/index.asp?GID=292

Manuscripts & conference proceedings

Pilling, D., & Boeltzig, H. (2007). Moving Toward E-Government – Effective Strategies for Increasing Access and Use of the Internet Among Non-Internet Users in the U.S. and the U.K. Published in conference proceedings of the 8th Annual International Conference on Digital Government Research, 20-23 May 2007, in Philadelphia, Pennsylvania. Available online at: http://www.dgsociety.org/documents/p35-Pilling.pdf

Book chapters

Pilling, D. & Boeltzig, H. (2008). Moving Toward E-Government – Effective Strategies for Increasing Access and Use of the Internet among Non-Internet Users in the U.S. and the U.K. In: Vishakha Munshi (Eds). E-Government in Developed Nations: An Insight. Icfai University Press, India. ISBN: 978-81-314-1960-1.

Magazine articles

Pilling, D. & Boeltzig, H. (2007). Catching new users of the net. ABILITY Magazine. Issue 65, Spring 2007, pp. 21-22.

Interview of Heike Boeltzig by the Daily Courier of Rutherford County in North Carolina, USA, about the research project and subsequent publication of the information in the article "e-Rutherford Part of International Study Through IBM" on November 3, 2006.

ICI: promoting inclusion for people with disabilities